Cannot install hp printer

I tried the Scan option and it worked. Bottom line is the Plan A option didn't resolve the printing issue. I selected it and used the Windows Update option. Under HP I found Officejet Going back to HP Smart I was able to completely install the printer.

I've rebooted a few times to see if it's stable and it appears to be. I also had the problem on my laptop which I used another method to get work.

I then used HP Smart and it installed without a problem. I'm wondering if something in the November update might have caused the problem.

I"m going to mark the issue resolved because as far as I'm concerned I now have printing available on both of my used to be broken systems. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Need Windows 11 help? For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.

Examples of where to find your product information label. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent. Session timed out. See your browser's documentation for specific instructions.

HP Customer Support. Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? This document is for HP printers and computers with Windows When you connect the printer to your computer wirelessly, with a USB cable, or an Ethernet cable, Windows 10 does not automatically install the built-in printer driver.

This video shows the steps to follow if the built-in driver failed to install in Windows Click here to see this video in full screen on YouTube. Step 1: Remove the printer from Devices and Printers Remove any icons for your printer from the Devices and Printers folder. If your printer connects to the computer with a USB cable, disconnect the cable from the printer. Search Windows for devices , and then click Devices and Printers in the list of results.

Right-click the printer icon for your printer, and then click Remove Device. Follow the on-screen instructions to complete the process. Step 2: Connect your printer to the computer Before installing the built-in driver, connect the printer to the computer or to your wired or wireless network.

Refer to the section that matches your connection type for steps to connect the printer. Make sure your computer is turned on and connected to the Internet. If a Found new hardware window displays, follow any prompts to install the driver, and then try to print. If you can use your printer , your driver installed, and you do not need to continue with the steps in this document. Continue to the frequently asked questions in this document for more information.

If you cannot use your printer , continue to the next step. When attempting to install printer software for your HP LaserJet printer, the software cannot be found, does not open, or fails during the installation process. Step 1: Restart the computer Restart the computer, and then try installing the software again.

If the problem persists, continue to the next step. Step 2: Make sure the print spooler service is running The print spooler service temporarily stores files to be printed in a print queue until the printer is ready to process each print job. If the print spooler service is not running when you install the printer software, it can cause the software installer program to stop without an error message or warning.

Search Windows for view local services , and then click the View local services control panel setting in the list of results. Scroll down to Print Spooler , and then make sure the print spooler status is Started. If the print spooler service is started , skip to the next step to install the printer software. If the print spooler is not started , continue with these steps.

Right-click Print Spooler , and then click Properties. If the Startup type is set to Manual or Disabled , click the drop-down list, click Automatic , and then click Apply. Under Service status , click Start , and then click OK.