Itil service desk open source software

While the user interface improvement has to be a priority for the next version, beneath the rather outdated UI with elements in pastel colors and pink buttons lies a powerful framework. It offers integration with several ticketing systems as well as Service Desk solutions.

It should be noted that even though UI may not be developed by the latest standards in UI design, the project is very active and stable. I-doit is a CMDB solution. I admit that I was afraid that I-doit open source version would be discontinued. Development pace stopped when Synetics released 0. But, much to my surprise, it was reborn like a Phoenix rising from the ashes.

Developers discovered that the difference between the free and commercial version was greater than anticipated. They decided to merge open source version with the commercial development tree.

Now at version 1. Really a great tool. Disadvantages of Open source Service Desk solutions. Just like the benefits of using open source Service desk solutions there are also disadvantages. Out of several OSS service desk solutions only couple are considered enterprise grade. Before you make a decision which solution to choose, you have to consider that open source projects also get discontinued.

Even though source is available for anyone to see, the question is if anyone is ready to pick on a project and continue with development. There are many products in open source world that showed prospects, were ahead of similar projects yet authors decided to abandon the project.

You also have to consider that even though project may be free, you could easily have additional cost when using it. There are some amazing products on the market, with a beautiful user interface, easy to learn and features which can even motivate your team to be better with a faster response time.

You pay for the product or a service, but when you get stuck, you can call in and technician will help with your issues. Either configuration or fixing a bug. Service Desk Open source products listed in this article are all best of the best. They have proven that with quality code, good support, commercial option if requested can provide a great product for all types of people.

I recommend that you test each of them just to get a feel. Most of them provide demo page where you can quickly jump to the UI. If open source is not your coup of tea, you can take look at the commercial offerings listed above. For CitiSmart, is there also english documentation? On the site I see only Portuguese documentation and the link for english documentation is empty. I am going to check it out but it shoud be available also in English.

I let you know as soon as I get an answer for that issue. If you would be interested in a Demo or Quote please contact me.

Thank You. Your email address will not be published. Notify me of follow-up comments by email. Notify me of new posts by email. This site uses Akismet to reduce spam. Learn how your comment data is processed. Commercial offerings. Hi Edwin, I am going to check it out but it shoud be available also in English. Leave a Reply Cancel reply Your email address will not be published.

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For the daily management of service provision activities. Multi-level, multi teams, in-house or externally. To track all changes to the SI, from a simple routine patch to the start of production. A CAB reference to present the schedule, anticipate the impact and prepare users. To avoid repetition of incidents, the problem management module is the analysts' tool, contributing to the pool of knowledge for common mistakes. Incident monitoring, link with SI components, cascading resolution and information of all users involved.

You can ask functional and technical questions from the SourceForge website. The SLA is based on willingness and best effort from the user community.

Combodo is the software company editing iTop. Developers are Combodo engineers. The reference community version is published by Combodo on SourceForge. It is a contract that includes a product package with software maintenance bug fix , user assistance services at a bronze, silver or gold level and the access right to the ITSM Designer.

See all FAQ on iTop. If you are not a Combodo customer, the recommended way to get some support about iTop is via the SourceForge Forums. Be aware that Combodo has no committment to answer such support questions. Combodo only offers some "best effort" support as a courtesy to the community. Newsletter subscription.

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